Shiprocket is an end-to-end, technology-enabled platform for Indian MSMEs as well as large retail businesses. Shiprocket allows Indian MSMEs as well as retail businesses to operate online as well as offline by streamlining shipping options. According to the Redseer report, Shiprocket is the leading new-age end-to-end Indian e-commerce enablement platform in terms of sales in FY25.
Shiprocket was initially founded as a shipping platform, and its primary business is its domestic shipping service and shipping apps, which help provide services such as instant pickup, order tracking, etc.
However, over a period of time, Shiprocket has moved beyond the shipping segment. They now provide various services that improve the overall experience of the merchants as well as their customers. Some of the services provided by Shiprocket include fulfillment centers, cargo services, logistics services, omnichannel commerce solutions through Shiprocket Omuni, international shipping solutions with customs, advertising services, payment solutions, business loans, and so on.
Shiprocket mainly derives its revenues through the usage-based model of charging its customers, whereby customers pay based on the volume of use of the Shiprocket platform.